Due to the nature of digital distribution of active license codes, Top10Antivirus cannot offer refunds or exchanges for products once delivered and activation/license key has been viewed. All licensing sales are final.

You may request a refund if you have not yet retrieved the activation/license key from our system. If you have already retrieved the activation/license key, NO REFUNDS will be granted.

Please make sure the software works on your system before retrieving the activation/license key.

Refund requests may be granted if:

You HAVE NOT received the activation/license key from the web portal, or by email, or by postal mail, or by telephone, or by web chat, or by other means.

Refund requests will not be granted if:

You HAVE received the activation/license key from the web portal, or by email, or by postal mail, or by telephone, or by web chat, or by other means.